Frequently Asked Questions

1. You can pay by credit or debit card through our online store. Follow the instructions at checkout.

2. Klarna – “Pay in 3 interest-free installments”

“Pay in 3 interest-free installments” allows you to split the cost of your online order into 3 installments. The first payment will be charged automatically to your debit or credit card at checkout. The second will be charged 30 days later, and the third 30 days after the second installment. To use Klarna when making an online purchase, select the “Klarna – Pay in 3 interest-free installments” payment method in your cart summary.

• Shipping to Spain (Peninsula): Free shipping on orders over €60. Orders under €60 have a cost of €5.99. Shipments are handled by Correos Express with 24-48h service once order preparation is complete.
• Shipping to Portugal: Free. Shipments are handled by Correos Express with 24-48h service once order preparation is complete.
• Shipping to the Canary Islands: €9.60 for orders under €60. €6 for orders over €60, and free for orders over €100.
• Shipping to Ceuta and Melilla: Free.
• Shipping to Italy, France, Germany, and Mexico: €10. Free for orders over €150. Shipments are handled by UPS with delivery in 72 business hours.
• Other international shipments: You will see the cost reflected based on the country at checkout. Shipments are handled by UPS.

We work to ensure that orders are shipped as quickly as possible. The delivery time is 24-48 business hours for national shipments.

If you have had an issue with your order, you can contact customer support by writing to contacto@neninaandco.com or calling us Monday to Friday from 10 a.m. to 5 p.m. at +34 671291991 so that we can help you.